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Bridge Medical

Shiremoor Resource Centre, Earsdon Road, Newcastle Upon Tyne, Tyne and Wear NE27 0HJ. Tel: 0191 253 25 78

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eConsults

Since April 2020 the practice has been offering patients eConsults as a way to get advice from their GP or surgery.

Remember that eConsults take up GPs valuable time, so patients need to use them wisely.

The practice aims to have a GP who knows the patient and sees them regularly, respond to their eConsult offering advice.

The condition should not be urgent as the practice will respond in 48 hours on a week day, although it will be longer at the weekend.

There are several possible outcomes for a patient after they have sent an eConsult:

  • In the case of a minor illness, such as a cough or cold, the patient could be given self-care advice or a sent a text to advise a visit to a pharmacy
  • If from the patient’s answers it is an emergency they will be directed to 111 or A&E
  • They could get advice from the GP or practice by email
  • A prescription or fit note could be arranged
  • They may be asked to contact the surgery to arrange a telephone consultation as the GP needs more information

From our experience of the first 6 months of eConsults, here are some tips about when this is a useful way to contact your GP surgery:

  • Patients who have 1 problem that it is easy to describe/ photograph
  • Patients that are good at using IT
  • eConsults are better for patients who find it more convenient not to attend the surgery or speak to a GP

Conditions that are good for eConsults are:

  • UTI
  • Skin conditions if photos are sent
  • Fit note requests which are a repeat or the result of a hospital admission
  • Requests for previous medications for previous conditions where patient is sure of diagnosis – migraine/dizziness/acne/otitis externa
  • Musculoskeletal problems

eConsults do not work well for:

  • When the patent feels that they have an urgent problem
  • If a patient wants to speak to a GP
  • When the patient has several problems they want to discuss with the GP – A telephone consultation is better
  • When a third party is completing the eConsult (except if parent of a child )
  • Cardiac (heart) or Respiratory (lung) conditions
  • When the patient has a new lump or change especially; breast, testicular or genital area
  • Children < 2 years old with an acute problem
  • A patient with a mental health problem

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Online Consultation

Online Consultation
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Opening Times

Monday: 8.00am to 6.00pm
Tuesday: 8.00am to 6.00pm
Wednesday: 8.00am to 6.00pm
Thursday: 8.00am to 6.00pm
Friday: 8.00am to 6.00pm
Saturday: Closed
Sunday: Closed
For surgery closure days click here

Updates

  • Some of our normal operations have changed due to the coronavirus pandemic. Click here for more details.
  • We are offering online services. This allows you to book appointments, order repeat prescriptions and view your medical record online. Click here for more details.
  • Access Online Services

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