This pandemic is an extraordinary and testing time for us all. Please be polite and courteous to our staff at all times. Click here to view our latest patient newsletter, including all of the latest coronavirus information.
Given the current pandemic, please respect the need for NHS services to remain as safe as possible. Please be aware that we are extremely busy. Please do not enter the GP surgery unless you have already arranged an appointment with a doctor or nurse. If you need to drop off a prescription, please do so in the box provided outside the building without entering the premises. You must attend the surgery alone unless you have a carer.
If you or someone you live with have symptoms associated with coronavirus including a new continuous cough or a high temperature, stay at home for 7 days. Do not book a GP appointment, call your GP or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or cannot go online. For the latest COVID-19 advice please visit www.nhs.uk/coronavirus.
What should I do if I have symptoms of a cough or fever?
If you have a cough or fever, do not visit your GP surgery or book an appointment. There is no need to call the surgery. You should self-isolate for seven days. Anyone you live with should self-isolate for 14 days.
Can I still attend the GP surgery for my appointment?
Yes. You can still book an appointment directly with the practice. Please do this by phone or online. If you feel you need to see a GP, we will arrange a telephone consultation. If the GP feels that they need to see you in person they will arrange to do this.
We are trying to keep appointments for priority patients at this time. We are also trying to reduce the number of patients in the practice at any one time to reduce the risk to patients and staff. Please help us to do this.
If you have a hospital appointment please contact your specialist’s secretary or hospital (the phone number will be on the letter with the appointment).
Should I wear a face mask to come into the surgery?
There is no requirement to wear a face covering to visit the surgery.
If you choose to wear a face mask, you can find out how to wear a mask and what you can use as a mask here.
Can I still drop off my prescription at the surgery?
Yes; if you have a prescription to drop off at the surgery, there is a box on the outside of the building for you to use. Please do not enter the building. Where possible order prescriptions online to reduce your risk.
Should I still attend for my annual health check?
If you have an annual health check for a long-term condition, our nursing team will contact you to update you regarding this. Some patients may not need to come into the surgery for their health check. If you are over 70, you should not attend your annual health check to reduce your risk of infection.
If your annual health check is cancelled, you will be added to a waiting list and once the operation of the surgery returns to normal, you will be asked to attend your health check.
Should I still come in for my routine cervical screening (smear)?
Yes. Cervical screening is one of the best ways to protect yourself from cervical cancer.
Cervical screening checks a sample of cells from your cervix for certain types of human papillomavirus (HPV). Finding high risk HPV early means you can be monitored for abnormal cell changes. Abnormal changes can be treated so they do not get a chance to turn into cervical cancer.
Can my baby still have its routine immunisations?
Yes, routine vaccinations for babies are continuing as normal.
One of the best ways to protect your baby against diseases like measles, rubella, tetanus and meningitis is through immunisation. Your baby needs their first injections at eight weeks, then 12 weeks, 16 weeks and one year. Vaccinations are offered free of charge in the UK – just ring to book your appointments with us. Remember, as well as protecting your own baby, you’re also protecting other babies and children by preventing the spread of disease.
Will I receive a letter telling me I am high risk and need to self-isolate for 12 weeks?
NHS England (not the GP surgery) is sending out letters to patients that are high risk. This is for a small number of patients ( 1.3%) so you are unlikely to receive this letter. The GP surgery is checking the list from NHS England and making sure none of the high risk practice patients have been missed.
Should I order extra medication?
You should order your medication as normal, which is every two months. If you are on medication that needs monitoring, the pharmacy team will be looking to check if your monitoring tests have been stable in the past. If you do need monitoring the practice will be in touch.
Please order your prescriptions online whenever possible to free up telephone lines for staff to speak to patients.
Should I be going into work?
Please work from home where possible. If you are unable to work from home, go to work unless you or someone you live with have symptoms of a cough or a fever. You should also stay at home if you have received a letter from the NHS asking you to stay at home for 12 weeks. Please contact your employer for advice on this matter, rather than contacting your GP surgery.
You can self certify your illness for seven days. If you are advised to self isolate for 14 days we expect your employer to be sympathetic. You may also be able contact NHS 111 to obtain an e-mail confirmation of Coronavirus diagnosis to show your employer if needed.
What am I allowed to do if I am high risk and shielding (clinically extremely vulnerable)?
If you are in this risk category, you will have received a letter from the NHS informing you. If you have not received this letter, it is likely that you are at moderate or low risk. If you are unsure, contact us.
The government has updated its guidance for people who are shielding taking into account that coronavirus COVID-19 infection rates have decreased significantly over the last few weeks. This guidance remains advisory.
People who are shielding remain vulnerable and should continue to take precautions.
The government have advised:
- You may now choose to leave your home, as long as you are able to maintain strict social distancing
- If you choose to spend time outdoors, you may do so with members of your own household.
- If you live alone, you can spend time outdoors with one person from another household. Ideally, this should be the same person each time.
If you do go out, you should take extra care to minimise contact with others by keeping two metres apart. This guidance will be kept under regular review.
From 6 July, the government will be advising:
- You may, if you wish, meet in a group of up to 6 people outdoors, including people from different households, while maintaining strict social distancing;
- You no longer need to observe social distancing with other members of your household;
- You may also form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other’s homes, including overnight, without needing to socially distance.
These guidelines are likely to change again on 1 August.
What am I allowed to do if I am at moderate risk (clinically vulnerable)?
Generally you can follow the same guidance as those who are at low risk. You should simply take extra care to follow social distancing guidelines.
If you’re at moderate risk from coronavirus, you can go out to work (if you cannot work from home) and for things like getting food or exercising. But you should try to stay at home as much as possible.
It’s very important you follow the general advice on social distancing, including staying at least 2 metres (3 steps) away from anyone you do not live with.
Unlike people at high risk, you will not get a letter from the NHS.
What is happening to my referral?
Northumbria and Newcastle Hospitals are now open to routine referrals. We have a list of patients who needed referrals while the process was suspended between 23rd March and the 1st June, these referrals will be sent to the hospital and you should have been contacted by the secretarial team. If you have not been contacted regarding your referral please contact the practice. The hospital will contact you directly with an appointment (either telephone or face-to-face). For any queries regarding appointments please call:
Northumbria: 0344 811 8118
Newcastle: 0191 253 6161
Referrals cannot be upgraded to urgent unless there is a clinical need to do so. If your symptoms have changed since your initial consultation please contact the reception team as you may need to speak to the GP again.
How does the NHS Test and Trace work?
Part 1: for someone with symptoms of coronavirus
- Isolate: as soon as you experience coronavirus symptoms, medical advice is clear: you must self-isolate for at least 7 days. Anyone else in your household must self-isolate for 14 days from when you started having symptoms
- Test: order a test immediately at www.nhs.uk/coronavirus or call 119 if you have no internet access
- Results: if your test is positive, you must complete the remainder of your 7-day self-isolation. Anyone in your household must also complete self-isolation for 14 days from when you started having symptoms. If your test is negative, you and other household members no longer need to self-isolate
- Share contacts: if you test positive for coronavirus, the NHS test and trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that we can give appropriate advice to those who need it. You will be told to do this online via a secure website or you will be called by one of our contract tracers.
Part 2: if you are contacted by the NHS test and trace service because you have been in close contact with someone who has tested positive for coronavirus
- Alert: you will be alerted by the NHS test and trace service if you have been in close contact with someone who has tested positive for coronavirus. The alert will usually come by text, email or phone call. You should then log on to the NHS test and trace website, which is normally the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you must do. Under-18s will get a phone call and a parent or guardian will be asked to give permission for the call to continue
- Isolate: you will be told to begin self-isolation for 14 days from your last contact with the person who has tested positive. It’s really important to do this even if you don’t feel unwell because, if you have been infected, you could become infectious to others at any point up to 14 days. Your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and handwashing and avoid contact with you at home
- Test if needed: if you develop symptoms of coronavirus, other members of your household must self-isolate immediately at home for 14 days and you must book a test at www.nhs.uk/coronavirus or call 119 if you have no internet access. If your test is positive, you must continue to stay at home for at least 7 days and we will get in touch to ask about your contacts since they must self-isolate. If your test is negative, you must still complete your 14-day self-isolation period because the virus may not be detectable yet – this is crucial to avoid unknowingly spreading the virus.
How can I order a test?
Please tell us about your symptoms as soon as possible and get a test to find out if you have coronavirus. Please tell us about your symptoms as soon as possible. The sooner you have a test, the sooner we can let you know if you and other members of your household must remain in self-isolation.
Members of the public can order a test through the NHS website.
If you are an essential worker or an employer, please visit:
If you don’t have access to the internet, you can order a test by phoning 119.
You will get your results by text, email or phone – and the message will advise you about what to do next.
What happens if I test negative?
If you get a negative test result, this means you are at low risk of having coronavirus.
Other members of your household can stop self-isolating. If you feel well and no longer have symptoms similar to coronavirus, you can stop self-isolating. You could still have another virus, such as a cold or flu – in which case it is still best to avoid contact with other people until you are better.
What happens if I test positive?
If you get a positive test result, this means that when you took the test, you had coronavirus. You – and other members of your household – must continue to self-isolate.
Your Private Information
The practice has supplementary COVID-19 privacy statements which you can access here: