This pandemic is an extraordinary and testing time for us all. Please be polite and courteous to our staff at all times.
Given the current pandemic, please respect the need for NHS services to remain as safe as possible. Please be aware that we are extremely busy. Please do not enter the GP surgery unless you have already arranged an appointment with a doctor or nurse. If you need to drop off a prescription, please do so in the box provided outside the building without entering the premises. You must attend the surgery alone unless you have a carer.
If you or someone you live with have symptoms associated with coronavirus including a new continuous cough or a high temperature, stay at home for 7 days. Do not book a GP appointment, call your GP or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or cannot go online. For the latest COVID-19 advice please visit www.nhs.uk/coronavirus.
What should I do if I have symptoms of a cough or fever?
If you have a cough or fever, do not visit your GP surgery or book an appointment. There is no need to call the surgery. You should self-isolate for seven days. Anyone you live with should self-isolate for 14 days.
Can I still attend the GP surgery for my appointment?
We are trying to keep appointments for priority patients at this time. We are also trying to reduce the number of patients in the practice at any one time to reduce the risk to patients and staff. Please help us to do this.
You can still book an appointment directly with the practice for some things that should not be postponed. Please do this by phone or online. If you feel you need to see a GP, we will arrange a telephone consultation. If the GP feels that they need to see you in person they will arrange to do this. You can also contact your doctor using the eConsult service on this website.
Please follow self-isolation advice if you are over 70 or received a high risk patient letter and do not come to the surgery.
If you have a hospital appointment please contact your specialist’s secretary or hospital (the phone number will be on the letter with the appointment).
Can I still drop off my prescription at the surgery?
If you have a prescription to drop off at the surgery, there is a box on the outside of the building for you to use. Please do not enter the building. You are also able to order prescriptions online.
Should I still attend for my annual health check?
If you have an annual health check for a long-term condition, our nursing team will contact you to update you regarding this. Some patients may not need to come into the surgery for their health check. If you are over 70, you should not attend your annual health check to reduce your risk of infection.
If your annual health check is cancelled, you will be added to a waiting list and once the operation of the surgery returns to normal, you will be asked to attend your health check.
How dangerous is coronavirus for people who have asthma?
The government says people with asthma may be more vulnerable to the coronavirus. That’s because when people with asthma get respiratory infections, such as coronavirus, it can set off their asthma symptoms.
If you have severe asthma, you may have received a letter asking you to stay at home for 12 weeks. Please adhere to this advice for your own safety.
We are aware that there has been information circulating online regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma. This is false information. Please do not contact your GP practice for a rescue pack, as we are not able to provide these. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.
Should I be going into work?
Please work from home where possible. If you are unable to work from home, go to work unless you or someone you live with have symptoms of a cough or a fever. You should also stay at home if you have received a letter from the NHS asking you to stay at home for 12 weeks. Please contact your employer for advice on this matter, rather than contacting your GP surgery.
You can self certify your illness for seven days. If you are advised to self isolate for 14 days we expect your employer to be sympathetic. You may also be able contact NHS 111 to obtain an e-mail confirmation of Coronavirus diagnosis to show your employer if needed.
Will I receive a letter telling me I am high risk and need to self-isolate for 12 weeks?
NHS England (not the GP surgery) is sending out letters to patients that are high risk. This is for a small number of patients ( 1.3%) so you are unlikely to receive this letter. The GP surgery is checking the list from NHS England and making sure none of the high risk practice patients have been missed.
Should I order extra medication?
You should order your medication as normal, which is every 2 months. If you are on medication that needs monitoring, the pharmacy team will be looking to check if your monitoring tests have been stable in the past. If you do need monitoring the practice will be in touch.
Please order your prescriptions online whenever possible to free up telephone lines for staff to speak to patients.